Refund Policy

Overview

At VelocityMaid, we are committed to providing exceptional cleaning services. This Refund Policy outlines the circumstances under which refunds may be issued and our procedures for handling refund requests.

By booking our services, you agree to this Refund Policy. Please read it carefully before making a booking.

Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you are not completely satisfied with our cleaning service, we will return to address any concerns at no additional cost.

Cancellation Policy

Cancellation by Customer

Cancellation by VelocityMaid

In rare circumstances, we may need to cancel your service due to inclement weather, emergencies, or other circumstances beyond our control. In such cases, you will receive a full refund or the option to reschedule at your convenience at no additional cost.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Services that have been completed to our standard specifications
• Customer fails to provide access to the property at the scheduled time
• Customer requests cancellation after our team has arrived at the property
• Damage to property that was not caused by our cleaning team
• Customer dissatisfaction due to pre-existing conditions or damage not related to cleaning
• Special requests or add-on services that were completed as requested

Refund Process

How to Request a Refund

1. Contact us within 24 hours of service completion (or before service for cancellations)
2. Provide your booking reference number and reason for refund request
3. We will review your request and respond within 2-3 business days
4. If approved, refunds will be processed to the original payment method within 5-10 business days

Refund Methods

Refunds will be issued to the original payment method used for the booking. Processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-5 business days

Partial Refunds

In some cases, we may offer partial refunds if:

• Service was partially completed due to circumstances beyond our control
• Customer requests cancellation after service has begun
• Specific add-on services were not completed (refund for add-ons only)

Partial refund amounts will be determined on a case-by-case basis and will be proportional to the services not completed.

Disputes and Resolution

If you are not satisfied with our refund decision, please contact us to discuss your concerns. We are committed to finding a fair resolution.

For payment disputes, you may also contact your payment provider or bank. However, we encourage you to contact us first so we can work together to resolve any issues.

Special Circumstances

Recurring Services

For recurring cleaning services, you may cancel your subscription at any time. Cancellations made before the next scheduled service will not be charged. Services already completed are not eligible for refund.

Move In/Out Services

Move In/Out cleaning services are subject to the same refund policy. However, due to the time-sensitive nature of these services, cancellations made less than 48 hours before service may incur a higher cancellation fee.

Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.